Returns / Exchanges

What is your return policy?

Feel confident in your purchase with our 30-day Return policy. It offers you plenty of time to see if you really LOVE your order. If you don't LOVE it, return any item to us in new or unused condition within 30 days of your purchase date and we'll be more than happy to help you with an exchange or refund. Sorry, no refunds on worn product. All items must be in 100% new and unused condition. We include a Return Form in every order but if you can't find it, we'll be happy to email one over to you. Just email us at



How do I exchange an item?

It's super easy! All you need to do is return the item you want to exchange and then place an order for the new item (in the right size or color) on Box Basics. Once we receive the item you returned, we'll process it and issue you a full refund for your original order. This way you'll get the right size/color faster and won't have to worry about it going out of stock while you wait for us to process the exchange.