Refund policy

Box Basics Return Policy: 30-Day New & Unused Merchandise Returns

If for some reason the gear you selected wasn't just right - return any item to us in new or unused condition within 30 days of your purchase date. We'll be happy to help you with an exchange or refund.

Sorry, NO REFUNDS ON WORN PRODUCT. ALL ITEMS MUST BE IN 100% NEW AND UNUSED CONDITION.

RETURNS
Simply follow these 3 easy steps:
1. Complete the return form and include the form in your return package.
2. Seal the package securely.
3. Please insure your package and mail to:
Box Basics
Attn: Returns Dept.
5553 Copley Drive
San Diego, CA 92111

WANT TO EXCHANGE?

Follow the steps above for a RETURN and order your new gear right away at Shopboxbasics.com!
- By following this process, your new gear will be shipped to your right away and when we get back your returned item(s), we’ll refund your credit card…it’s a wash!

Please allow 2-3 weeks for processing refunds.

For more information or any questions, feel free to contact us at shopboxbasics@gmail.com